COMMUNICATIVE COMPETENCE OF MODERN CIVIL SERVANT (BASED ON ANALYSIS OF OFFICIAL BUSINESS CORRESPONDENCE BETWEEN REPRESENTATIVES OF THE ADMINISTRATION OF VLADIMIR REGION)

Abstract

In the article, the author makes the assumption that the language of the public service reflects the level of speech culture of modern society, and in this connection appears the necessity of studying communicative competence of civil servants. On the material of the official correspondence of the representatives of the administration of the Vladimir region, the most frequent mistakes have been identified, classified and analyzed. Also, the issue of the ethical-communicative competence of civil servants was raised. As proposals for improvement of the ethical-communicative situation in the public administration, the author suggests to actively implement additional professional qualification programs and professional training aimed at the study of the norms of the modern Russian literary language, competent use of language means, studying communication ethics and formal business protocol.