Critical success factors for the creation of an innovative sustainable recycling project: a case study

Abstract

The objective of this work is to show the critical success factors for the creation of a sustainable recycling process that involves the coordination of several economic and social agents. This was done trough an exploratory study of an exceptional case that brought gains to all the stakeholders, especially to society. This work highlights the barriers found, how they were overcome and extract evidences over which are the critical success factors, that are the following: high administration strategic vision and commitment, an adequate reverse logistics structure and a business structure that guarantees economic results and their adequate distribution.

Keywords

• process innovation
• supply-chain
• recycling
• reverse logistics.