Early Performance Trends After the Public Posting of Ambulatory Patient Satisfaction Reviews

• Paige G Wickner MD, MPH,
• Christian Dankers MD, MBA,
• Melanie Green MHA,
• Hojjat Salmasian MD, MPH, PhD,
• Allen Kachalia MD, JD

Affiliations

Paige G Wickner MD, MPH

Division of General Medicine, Department of Medicine, Brigham and Women’s Hospital, Boston, MA, USA

Christian Dankers MD, MBA

Division of General Medicine, Department of Medicine, Brigham and Women’s Hospital, Boston, MA, USA

Melanie Green MHA

Press Ganey Associates, Inc. South Bend, IN, USA

Hojjat Salmasian MD, MPH, PhD

Division of General Medicine, Department of Medicine, Brigham and Women’s Hospital, Boston, MA, USA

Allen Kachalia MD, JD

Armstrong Institute for Patient Safety and Quality, Johns Hopkins Medicine, Baltimore, MD, USA