Promoting hotel employees’ work engagement and its service outcomes: The critical role of intrinsic motivation

Abstract

The purpose of this article is to investigate the relationship between intrinsic job-related motivators and hotel employees’ work engagement and to examine how it may correlate with important employees’ outcomes, such as the prescribed-role and extra-role customer service.

Keywords

• hotel customer service
• intrinsic motivation
• work engagement
• j24
• j81
• m12
• m52
• m54