The ALICE Service Work system

Abstract

The "A Large Ion Collider Experiment" (ALICE), one of the four large experiments at the European Organization for Nuclear Research (CERN), is responsible for studying the physics of strongly interacting matter and the quark-gluon plasma. In order to ensure the full success of ALICE operation and data taking during the Large Hadron Collider Runs 3 and 4, a list of tasks identified as Service Work is established and maintained. This concerns detector maintenance, operation, calibration, quality control, data processing and outreach, as well as coordination and managerial roles in ALICE. The ALICE Glance Service Work system is a tool developed by a cooperation between the ALICE Collaboration and several universities that serves as the link between the user interaction and thousands of database entries. This paper describes the development process of this system and its functionalities, which range from planning the entire year of work for hundreds of tasks to individually assigning these tasks to members of the collaboration.