THE DETERMINATION ON THE USE OF E-LEARNING SYSTEMS IN PRIVATE UNIVERSITIES IN JAKARTA

Abstract

This research aims at determining the effect of computer self-efficacy (CSE) on the system quality, information quality, service quality, usage, user satisfaction, and individual impact by using a model of success of Delone and McLean information system. This research was conducted on students using e-learning system in higher education. The population used in this study is 144.686 students with a total sample of 178. The sampling method used is proportional random sampling. The analysis tool used is the Generalized Structured Component Analysis (GSCA). The results of this research show that CSE significantly influences the system quality, information quality, service quality, usage, and user satisfaction. System quality significantly influences the quality of information, usage, and user satisfaction. The information quality significantly influences the usage and user satisfaction. Service quality significantly influences the usage and user satisfaction. User satisfaction significantly influSences the individual impact. The result of this research also shows that the better CSE students have will further improve the system quality, information quality, service quality, usage, and individual impact. The better the students’ perceptions on the quality system, information quality, and service quality will further improve the usage and user satisfaction. The better usage will have an impact on user satisfaction which later has an impact on individual performance.

Keywords

• Computer Self-Efficacy (CSE)
• System Quality
• Information Quality
• Service Quality
• Usage
• User Satisfaction
• Individual Impact