Digital government: Mobile applications and their impact on access to public information

Abstract

The adoption and use of mobile technologies has transcended exponentially around the world in recent years, therefore, the great challenge for public organizations is to successfully implement technological initiatives that fall within the framework of digital government. In that sense, the objective of this research is to develop a mobile application on the Android platform to improve access to information for users of municipalities in Cañete. The development methodology used was Mobile-D based on exploration, initialization, production, stabilization and testing of the product; it also favored agile and timely development and ensured the quality and usability of the mobile application. The results indicated that after the development of the software and the analysis of the variables, the pretest had an average of 8.75 points while the posttest result was 14.27, with a significant difference of 9.05 points, concluding that the access to information in relation to consultations of procedures, driver’s licenses and events carried out by the municipalities was satisfactorily improved. This contributes to provide general access to information as a fundamental support to restore societies with inclusive and resilient knowledge, capable of achieving sustainable development.

Keywords

• Mobile application
• Government efficiency
• Access to information
• Digital government
• Digital channel