Universidad y Empresa (May 2008)
Gestión de procesos de negocio BPM (Business Process Management), TIC y crecimiento empresarial ¿Qué es BPM y cómo se articula con el crecimiento empresarial?
Abstract
The globalization of the markets, the economic opening, the free trade agreements and the competition settings require that companies and organizations be capable of facing their future with effi ciency parameters. The technological solutions requested by the clients in order to maintain and benefi t from long term entrepreneurial growth in management, make solutions such as BPM (Business Process Management) support said conditions, thus making business process management a technical strategy that allows to generate and control “changes” in a dynamic, timely, reliable and high quality manner, in order to achieve the strategic goals established by said companies. The entrepreneurial management has evolved in such a way that today processes are considered a fundamental asset in the development of any organization. Thus, companies must adapt, optimize, and integrate them, by fi nding support in business solutions formed by platforms, information systems and applications that respond to the changes that the setting may produce, make the productivity of employees easier and provide a greater and better cooperation from commercial partners and value customers, therefore avoiding unnecessary risks that reduce profi tability and its benefi ts. This is why many companies interested in their long-term durability have adopted BPM solutions (Business Process Management), the objective of which is the improvement of the effi ciency thorough a systematic management of business processes. These processes must be integral, automated, optimized, monitored and documented in an ongoing basis, being this a support platform for management decision making processes related with the shorter product cycles, collective intelligence in market demand and more dynamic reactions before price fl uctuations.
