Organizational justice and organizational citizenship behavior: exploring the mediating role of psychological well-being at work

Abstract

Purpose – The present research paper aims to examine the inter-relationship between organizational justice (Henceforth termed as OJ), psychological well-being at work (henceforth termed as PWBW) and organizational citizenship behavior (henceforth termed as OCB). More specifically, this paper attempts to critically analyze the mediating role of PWBW in the relationship between OJ and OCB. The study solely focuses on nurses working at private hospitals in Kerala, who are the largest group of healthcare personnel. Design/methodology/approach – Data collected from 308 nursing employees were analyzed by using statistical package for the social sciences (SPSS) software. Findings – The outcomes of the analysis demonstrate that significant correlations exist between all the three key variables and their dimensions. Moreover, it has been found that the relationship between OJ and OCB is partially mediated by PWBW. Research limitations/implications – In the present healthcare scenario, just after the Covid-19 pandemic, there is a paramount need for the well-being of healthcare staff in order to improve the functioning of the healthcare system. Originality/value – The study enabled us to develop and provide an explanation as to how social exchange relationship works between OJ and OCB.

Keywords

• Organizational justice
• Fairness perceptions
• Psychological well-being
• Organizational citizenship behavior
• Nurses
• Healthcare worker