Concevoir pour le pouvoir d’agir ensemble au sein des organisations : le cas d’un processus commercial

Abstract

In a context of changes to the economic environment and structural changes in companies which must now consider their performance in terms of their cross-functional processes, it is essential to understand the grounds of an organization’s efficiency when coping with its customers’ demands. One of these grounds is a cross-functional cooperation between actors involved in the same process, within the framework of a new kind of collective activity: cross-functional and transactional collective activity (Motté & Haradji, 2010 ; Poret, 2015). This collective activity requires actors who are involved in the same process to cooperate by crossing the organization’s boundaries. From an understanding of the different methods of coordination which form the basis of cooperation between actors of the same cross-functional process, this research highlights the existence of instruments enabling said actors to cross the organization’s classic boundaries in order to cooperate (Cooperative Transitional Instruments (Poret, ibid)) and proposes a criterion for the design of IT and organizational systems in order to durably root transversality and implement the Power to Act Together at the heart of organizations.

Keywords

• service relations
• cross-functional collective activity
• power to act
• instrumental approach
• course of action