ANALISA FAKTOR-FAKTOR YANG MENYEBABKAN KESALAHAN PENGIRIMAN BARANG DARI GUDANG (STUDI KASUS: PT. NIRO CERAMIC SALES INDONESIA)

Abstract

Abstract: This thesis proposes to analyze some factors that caused error in delivery end products from the warehouse to customer at PT. Niro Ceramic Sales Indonesia. This research use the Five Whys Analysis and Fishbone Analysis as tools to identify some factors that caused errors in delivery end products from the warehouse. Results of this research showed that error of shipments of end products from warehouse to customer are caused by humans (the employee do not have enough training and do not have enough working hours) and methods (lack of Standart Operating Procedure, no exception rule order for loyal customers and the material order request always urgently needed), even for media or environment factors are not enough lighting and indoor building conditions is not properly manage. Based on that result, this research proposes some recomendation for the management of the company, i. e. conduct a routine training for all warehouse personnel, add the number of warehouse personnel, change the working hours become two shifts per day and evaluate daily expenditures‟s procedure for delivery of end product from warehouse to the customer or to dealer. Keywords: Error Delivery, Five Whys Analysis, Fishbone Analysis