Application of the Online Dukcapil Service “PLAVON” Judging from the Cognitive Community Response (Case Study in Sidoarjo Regency)

Abstract

This study aims to determine the application of the application of online services for Dukcapil “Plavon” in terms of the community’s response (a case study in Sidoarjo Regency) and also to analyze the community’s response to the service. This study uses a single variable, namely the response variable which consists of two aspects according to Naibaho (2016) namely, cognitive aspects and affective aspects. This study uses a quantitative method, using 100 respondents obtained from the Slovin formula in Ariola et al (2006). Based on the results of the research above, it can be concluded that the response of the people of Sidoarjo Regency to the Duccapil Civil Service Registration Service (PLAVON) service in Sidoarjo Regency is quite good. This is indicated by the majority of respondents who think that the service is good and expect the development of better services in the future.

Keywords

• public service
• population administration services
• cognitive community response
• plavon