Administration of the total quality: Introduction of the concepts and your use in a course to approach the student's professional-citizen-individual behavior

Abstract

The introduction of the subject quality, according to the market needs opens space for the discussion of the quality as personal need, and also for the professional citizen's formation, besides introducing specific subjects of administration of companies. In that way, an optional discipline was offered for the students of the Chemistry Institute, approaching the theme "Quality and Administration of the Quality ", by three followed years. Of the general evaluation of the course it was extracted that it should always be accomplished, that the theme is current and important and it contributes to the personal/professional formation. With relationship to the compromising with the degree course, about of the students' half it assumes your compromising with the studies and the remaining ones say they are only involved. It is ended, therefore that the course reached your proposed objectives, it introduced the principal quality concepts according to the norms of the quality of the series ISO 9000 and it raised the discussion of the student's professional - citizen formation.