Airport Service Providers in Support of SDGs

Abstract

This pilot study investigates the contributions of an airport service provider from Romania specializing in ground handling, operations, and passenger services towards achieving the United Nations Sustainable Development Goals (SDGs). Recognizing the critical role of service providers in the aviation ecosystem, this research focuses on how operational practices can be optimized to support sustainability objectives. It also reveals how businesses can leverage achievements and internal policies that would fit under, and support, SDGs. The study covers the operations of an airport service provider at several airports across the country. Through a series of qualitative questionnaires and interviews with employees, the research identifies best practices and challenges in aligning airport services with the SDGs. The study underscores the importance of collaboration between service providers, airport authorities, and regulatory bodies to achieve sustainable outcomes. By providing practical recommendations and a framework for sustainable operations, this pilot study aims to guide airport service providers in contributing to the global sustainability agenda, demonstrating the potential for meaningful impact in the aviation sector.

Keywords

• SDGs
• services industry
• aviation and the environment
• sustainable human resources management
• airport services