Evaluation of hospital managers’ performance in Ahvaz, Iran

Abstract

Objective(s): Hospital staff performance in management positions significantly affects cost-effectiveness, service productivity, and the hospital’s success. Evaluating management performance at different levels could identify their strengths and weaknesses and discover their training needs. The current study aims to evaluate the performance of hospital managers in Ahvaz, Iran. Methods: In this cross-sectional study, which was conducted in 13 public (teaching and non-teaching) and private hospitals, 11 top managers and 162 middle and operational managers were selected using census and stratified sampling methods, respectively. The data was collected by a questionnaire. The questionnaire consisted of two sections: demographics and the study main variables (planning, decision making, organizing, coordinating, communicating, controlling, leadership and budgeting). The data were analyzed using the 23rd version of the SPSS software. Results: The mean and standard deviation of the planning, decision-making, organizing, coordinating, communicating, leadership, controlling, and budgeting were (3.91±0.75), (3.98± 0.64), (4.06±0.71), (4.05±0.67), (4.03±0.62), (4.00±0.74), (3.99±0.67), and (2.99±1.21) respectively. In general, the mean overall performance of Ahvaz hospital managers was 3.88 out of 5. The best reported were in organizing and coordinating, and the weakest were in planning and budgeting performance. Conclusion: In general, the self-reported performance of Ahvaz hospital managers was relatively good. However, more training, especially in planning and budgeting, is suggested.

Keywords

• evaluation
• performance
• manager
• hospital
• ahvaz