ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)

Abstract

This study was prepared in order to reveal the role of the technical and functional quality of the health services provided in the hospitals of the Medical City in Baghdad in achieving patient satisfaction. The hospitals are (Baghdad Teaching hospital, Specialized Surgery Hospital, and Private Nursing Home). A random sample of (264) patients was selected by adopting the questionnaire tool as a measure of the study variables. The questionnaire was distributed to the hospitalized patients in the surveyed hospitals. SPSS Version 25 was used in the analysis. The results showed that the results showed that there is an effective and substantial relation between technical quality and patient satisfaction, as well as a positive and significant realtion between functional quality and patient satisfaction.

Keywords

• technical quality
• functional quality
• patient satisfaction
• health services