The Effect of Communication Centers on Efficiency in Local Governance: The Case Study of Municipality of Başakşehir

Abstract

Municipalities are of great importance in local administrations. In municipalities which are the corner stones of communication with the community, communication centers are established in order to be able to provide communication in a more intensive way, in order to meet citizens’ needs and aspirations and to answer to them swiftly.This study aims to understand whether communication centers established in municipalities do have an impact on the institutional efficiency. In this study, based on a research dealing with the impact of communication centers on efficiency, named as the effect of communication centers on efficiency in local governance: The case of Municipality of Başakşehir, a survey is conducted together with employees of Municipality of Başakşehir in the context of institutional efficiency. As a result of the analysis conducted in that direction, it is assessed that communication centers in municipalities do have a positive impact on the institutional efficiency.

Keywords

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• local governance and administrations; communication centers in municipalities; institutional efficiency
• yerel yönetimler
• belediyelerde i̇letişim merkezleri
• kurumsal verimlilik