Challenges of the Knowledge Society (Jun 2023)
THE DIGITALIZATION STRATEGY OF THE PUBLIC SECTOR
Abstract
The main objective of the modernization process of the public administration, a process that takes place in all democratic states, and currently in the member states of the European Union I is given a major importance, is the improvement of public services distributed to the population. To this end, the aim is to simplify administrative procedures by emphasizing digitization, thus facilitating access to information between citizens and public authorities in both directions. The digitalization strategy of the public sector prepares the management of change, removes administrators' resistance to structural changes, and since digital has become the main means of communication between administration and users, that strategy includes not only the expansion of technical equipment - hard and networks - but also, of even greater importance and greater, the emphasis on professional training, basic or specialized, in the IT field. The article presents the directions for immediate and/or longer-term action, namely the improvement of the quality of public services by connecting administrations throughout the country with users, individuals or legal entities, and, in a program that will take place over a longer period, increasing the effectiveness of the entire modernized system, which will be reflected in an improvement in quality and productivity.
