The study of social inclusion and gender equality on public transport satisfaction: Case of Metropolitan Jakarta

Abstract

Three types of mass transit services have been developed in Jakarta metropolitan area; however, it was found that the majority 80% of commuters are still using private vehicles. This paper aims to explore the reasons why most commuters are still preferring to opt using private vehicles. A total of 23 attributes concerning the quality of public transport services have been investigated by conducting surveys and collecting data. As result, even majority of users mentioned that they are satisfied with the overall quality of the mass of transit, they are still hoping for improvement in some services attributes. Also, female passengers and teenagers consider security officer presence as one of the attributes needed to be improved. To enhance social inclusion and promote gender equality, practical strategies are recommended such as discounts and improvement of feeder service, special wagon for female and youth passengers, and adjusted schedules to conform with school time.

Keywords

• customer satisfaction
• public transport
• first miles last miles
• gender equality
• social inclusion