A NEW APPROACH TO QUALITY ENHANCEMENT: A CASE STUDY

Abstract

There are a number of approaches for quality improvement that start from previously defined goal and definition of activities which lead to achievement of that goal. In this deterministic approach, risk in quality improvement has constantly been reduced by improvement activities, with relatively little increase in goal function. The basic approach is presented in the paper as well as measures and activities for decease of risk and vulnerability of quality improvement. This approach is tested in large company and part of results of model testing is presented in this paper.

Keywords

• quality
• enhancement
• risk
• vulnerability