Practical Aspects of Medical Institution Reorganization and Implementation of the Process of Handling a Foreign Patient on the Basis of Own Experience at Medical Travel Partner

Abstract

Medical tourism is becoming a new trend in the Polish health care system. The dynamic changes in the market for this type of tourism services are compounded by a variety of economic factors as well as social or cultural transformations and the advancement of medicine and the possibilities of treating various medical conditions offered in foreign institutions. A clinic seeking success in the medical tourism market should define and implement care standards appropriate for patients from abroad and constantly improve their quality. The paper presents practical recommendations on how to reorganize a medical facility that wants to grow in the medical tourism market and effectively attract a foreign patient. This paper present particular stages of the patients flow in a medical center.

Keywords

• medical tourism
• foreign patient service