مطالعات مدیریت راهبردی (Jun 2024)
The Lived Experience Managers in Farhangian University on Organizational Excellence (Case Study: University of Kermanshah, Kurdistan & Hamedan)
Abstract
The Lived Experience Managers in Farhangian University on Organizational Excellence(Case Study: University of Kermanshah, Kurdistan & Hamedan)Aim and Introduction: Today, every organization needs processes according to its long-term and short-term goals so that it can be on the right path of goals and excellence. Organizational excellence models provide appropriate frameworks for identifying areas that can be improved and identifying weak and strong points, and organizational pathology using excellence models is a way to gain a sustainable competitive advantage. be paid Using organizational excellence models to evaluate the current situation, planning for any fundamental changes, innovation, organizational learning, raising the level of service quality, using information technology and customer satisfaction will be effective. Therefore, the question arises, what is the status of service quality in the path of excellence based on the organizational excellence model in the studied statistical population? And how can one take an effective step in improving the quality and efficiency of Farhangian University by presenting the organizational excellence promotion model and achieve the excellence and excellence of the university?This research was conducted with the aim of identifying the lived experience of Farhangian University managers of organizational excellence in Farhangian University of Kermanshah, Kurdistan and Hamedan. This research, using a combined exploratory method, seeks to answer the question of what are the components of organizational excellence in Farhangian University and what model is the organizational excellence in this university basically affected by.Methodology: The data collection of this research is done in the qualitative part using in-depth semi-structured interviews and this research is done in a qualitative way. The statistical community of this research includes the managers of Farhangian University of Kermanshah, Kurdistan and Hamedan, which according to the statistics of these universities are about 177 people. are selected as statistical population. The method of this qualitative research is exploratory type, which was done with grounded theory technique. The statistical population of the research includes the directors of Farhangian University, 15 people were purposefully selected as the study sample and in-depth interviews were taken from them.Findings: The method of interview analysis was three stages of coding, and after a more detailed examination and the link between sub-category concepts, 11 core categories were obtained, which are: knowledge orientation, succession planning, stabilization of desirable results, networks and communication skills, organizational efficiency. , human resources, joint creation of value, competitiveness of the organization, empowerment, elite leaders and the identification of points that can be improved. The means of elite and excellent managers, together with the identification of points that can be improved and efficient, leads to the joint creation of sustainable values and the development of succession." It appeared that it can cover all other categories. Therefore, considering the fact that universities, especially Farhangian University and higher education institutions, are among the most important scientific institutions in the production of knowledge and technology and the education of students, they should always be on the path of excellence and be among the top organizations, moving in advance of the competitive environment. Discussion and Conclusion: The results of the modeling of this research show the fact that the effect of all variables on the dependent variable of organizational excellence in Farhangian University of Kermanshah, Kurdistan and Hamedan was significant. In a general conclusion, it can be said that all the results in structural equation modeling overlap with the results of hypothesis testing in Spss software. Therefore, the locally developed model for the basis of organizational excellence in Farhangian University of Kermanshah, Kurdistan and Hamadan has high credibility and is acceptable for implementation in other universities and scientific centers of the country. The advantages and consequences of this model include creating loyal and satisfied customers, successful leaders, creating a clear understanding of the organizational goal, managing changes, creating more motivation in the organization's stakeholders, effective and better use of organizational information, making organizational operations more efficient, creating He pointed out the opportunities for improvement in the organization, minimizing redundancies, and innovation and creativity and added value in the organization. By using the research excellence model, the university can evaluate its success in implementing improvement programs at different times and will have the possibility to compare its performance with other universities, especially with the best ones. Considering the fact that universities, especially Farhangian University and higher education institutions, are among the major scientific institutions responsible for the training of committed human resources and experts in the education system, as leaders of the country's human resources cycle, it should always be on the path of excellence and among the organizations Sarmad, the competitive environment of scientific universities should be on the move. Therefore, the continuous improvement of quality resulting from the implementation of the organizational excellence model is the basis for improving the competitive advantage of educational institutions and higher education institutions. Therefore, Farhangian University, as a mission-oriented university in the education of the country's education system specialists, can achieve excellence and improve quality among the country's universities and institutions of higher education. And as a qualitative university, it should play a role in the dynamism and effectiveness of human resources of society and increase the quality of social services, excellence and excellence of society.
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