Knowledge Management Status in a Non-governmental Public Hospital: The Current Status and Improvement Solutions

Abstract

Background: Knowledge management (KM) has a pivotal role in optimizing performance at organizations. In recent decades, hospitals used KM to achieve optimized performance. This study aimed to determine the knowledge management status in a non-governmental general private hospital in Tehran in 2019. Methods: This cross-sectional study was done in 2019. We selected 171 clinical and administrative staff at the hospital by using random sampling. Data wre collected through a valid and reliable questionnaire. Data analysis was done by SPSS v 22 through descriptive and analytical statistics. Results: The results of the study showed that KM dimensions had an inappropriate status (2.99 out of 5). Among the KM dimensions, Technology had a worse status than others (2.72 out of 5). Moreover, there was a significant relationship between People and Technology (pConclusion: Due to the inappropriate situation of technology in the hospital, the managers should help to provide hardware and software requirements and make it a leading hospital for technology use. Due to the positive relationship between People and Technology, equipping the hospital with new technologies led to an increase in the person's abilities and improvement of the health care services delivered to the patients.

Keywords

• knowledge management
• hospital
• processes
• people
• technology