International Journal of Data and Network Science (Jan 2021)

Integration of technology acceptance model and theory of reasoned action in pre-dicting e-wallet continuous usage intentions

  • Putu Laksmita Dewi Rahmayanti,
  • I Gusti Ngurah Jaya Agung Widagda,
  • Ni Nyoman Kerti Yasa,
  • I Gusti Ayu Ketut Giantari,
  • Martaleni Martaleni,
  • Dwi Putra Buana Sakti,
  • Suwitho Suwitho,
  • Putri Anggreni

DOI
https://doi.org/10.5267/j.ijdns.2021.8.002
Journal volume & issue
Vol. 5, no. 4
pp. 649 – 658

Abstract

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The purpose of this study is to determine the factors influencing continuous usage intention of E-Wallet in Denpasar City with integrating the Technology Acceptance Model (TAM) And Theory of Reasoned Action (TRA). This study applied a structural equation model analysis with 140 samples collected from E-Wallet users in Denpasar City. The results show that all three determinants of E-Wallet continuous usage intention, including perceived usefulness, perceived ease of use, and attitude. Recommendations are provided for E-Wallet providers to improve their user continuous usage intention in Denpasar City.