Evaluation of Queue Management System (QMS) Use in Chest X-Ray for Tuberculosis Screening: A Case Study

Abstract

Background Tuberculosis (TB) remains a threat to public health globally and is one of the top infectious killer diseases in Africa and Asia. The government and international partners have strategically intervened by cascading chest radiography (CXR) to identify, manage, and monitor treatments outcomes. However, patient have reportedly been dissatisfied with the quality of CXR screening services provided, raising complains that spans across quality of care, waiting times, communication levels, staff attitudes, and treatment outcomes.

Keywords

• queue management system
• chest X-ray
• tuberculosis screening
• queueing systems