Critical success factors for Vietnamese laboratories striving to implement quality management systems

Abstract

Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.

Keywords

• critical success factors
• medical laboratories implementing qmss
• laboratories earning iso 15189 accreditation
• quality management system helps laboratories improve quality
• accuracy
• reliability of patient results