STUDY TO DETERMINE A NEW MODEL OF THE ISHIKAWA DIAGRAM FOR QUALITY IMPROVEMENT

Abstract

The paper presents the results of a study concerning the use of the Ishikawa diagram in analyzing the causes that determine the improvement of the quality of education in a university. All the possible, main and secondary causes that could generate the studied problem were identified. We determined six possible main causes: Man-professor, Man- student, Methods, Materials, Environment for Teaching and Learning, Quality Management. All main causes and secondary causes described a new Ishikawa diagram, a new model with 4 M + 1E + 1Q.

Keywords

• quality management
• diagram
• Ishikawa
• quality of education