Innovation: reflexive governance and information and communications technology (ict) in public management in Argentina

Abstract

the paper sets out that from the transformation of modern society, the public management paradigm shifts and asks whether the available tools are adequate to solve governance problems that require attention, being matters not resolved in organizational administration or be the result of increasing social demands.“Reflexive governance” is conceptually analyzed as appropriate approach to address the problems of su st a i nabi l it y.Then the “electronic government” is examined, from the use of Information Technology and Communication (ICT) and the “open government”, comprising the electronic and multi-use, which is based on participation, transparency and accountability.Subsequently, the development of e-government in Argentina is described revealing the multiple roles adopted by the state as, generating favorable conditions for the introduction of ICT regulator, promoter and innovative. Finally, the potential of ICT is analyzed to contribute to the solution of problems of governance.

Keywords

• governance
• management tools
• public administration