Drivers of Firm Performance: Exploring Quantitative and Qualitative Approaches

Abstract

The main purpose of this paper is to identify the drivers of firm performance by exploring both quantitative indicators - based on accounting profitability, shareholder value and economic value – and qualitative approach – based on balanced scorecard and triple bottom line. A literature review will be provided in order to obtain an optimum mix of quantitative and qualitative drivers for firm performance, on one hand, and a case study will be conducted for emphasizing the importance of both approaches, on the other hand.

Keywords

• firm performance
• profitability
• shareholder value
• economic value
• balanced scorecard
• triple bottom line