MODELING OF PRIMARY HEALTH CARE PROCESS IN THE AMBULATORY OF GENERAL PRACTICE-FAMILY MEDICINE

Abstract

It was considered a formalized scheme and a simulation model of the process of service mixed heterogeneous patient flow (pre-recorded, those who are in need of emergency care, without appointment), the features of the statistical simulation algorithm. It was adduced fragment of the simulation results, dependence of the probability and duration of patients stay in the queue and service interruptions to load a doctor. It is shown that the organization of service for patients with pre- recorded minimum total loss of time for breaks and stay in the queue take place at load factor doctor 0,75 - 0,80.