La comunicazione nell’attività di sostegno psicologico alla popolazione nell’emergenza Covid-19: un report di Psicologi per i Popoli - Trentino ODV

Abstract

One of the central aspects of an emergency context is how information is shared between the different actors of that scenario, named the victims and the rescuers. However, the efficiency of a rescue intervention also depends on an effective in-terchange of information between the operators themselves. Different shades of communication thus play a pivotal role in emergency. In the present article, we present the activity carried out by the voluntary association Psicologi per i Popoli -Trentino ODV during the Covid-19 emergency, focusing in particular on the com-municative processes implemented. The following report aims to share a commu-nicative strategy in an emergency context in which the classical methodologies of intervention have to be revised in favour of a technology-based approach, a “virtual” approach. Here we summarised the entire action of psychological support as belonging to two main strategies: internal and external communication.

Keywords

• emergency psychologist
• covid-19
• communication
• planning in emergency