Global Journal of Transfusion Medicine (Nov 2024)

Comparison of Donor Satisfaction between In-house Blood Donation and Mobile Blood Donation Campaigns in Sri Lanka

  • Samantha Kumara Senavirathna,
  • Nalin Abeysekera

DOI
https://doi.org/10.4103/gjtm.gjtm_38_24
Journal volume & issue
Vol. 9, no. 2
pp. 141 – 144

Abstract

Read online

Background and Objectives: National Blood Transfusion Service of Sri Lanka collects blood only from voluntary nonremunerated blood donors. Majority of the blood collection are from mobile blood donation campaigns and a small percentage of donations are made at the blood banks. Donor satisfaction is important in retention of recruited blood donors. This study was designed to determine the factors affecting donor satisfaction and compare the donor satisfaction between in-house donors and donors donated at the mobile blood donation campaigns. Methodology: The study was carried out at a major regional blood center in Sri Lanka. After donating blood, the donors were given a feedback form at the mobile blood donation campaigns and at the blood bank for in-house donors. Questions were focused on the communication skills, empathy, responsiveness, infrastructure, and the overall satisfaction. The collected data were analyzed using the SAS statistical software. Correlation and regression tests are used to assess the relationship between those factors and the satisfaction. The Mann–Whitney U-test was used to compare in-house donors and mobile donors. Results: A total of 350 blood donors were included in the study group. With respect to correlation and regression, communication skills, empathy, responsiveness, and infrastructure affect blood donor satisfaction significantly in both groups. Furthermore, satisfaction of in-house donors is 4.76 and 4.52 in mobile donors. There is no significant difference in overall satisfaction (P = 0.1093). Conclusion: All things considered, donor satisfaction plays an important role in blood bank practice, because blood is collected from voluntary donors. Communication skills, empathy, responsiveness, and infrastructure affect the overall satisfaction. In terms of donor satisfaction, blood donors are satisfied about the overall services provided by the transfusion service.

Keywords