BRANCHLESS BANKING ACTIVITIES ON RURAL AREAS –IRREGULARITIES IN RELATIONS WITH CLIENTS

Abstract

The aim of the research was to describe the types of irregularities in the branchless activities of banks in rural areas of Indonesia in 2012-2015. In the course of the research it was found that the most common are 7 types of irregularities in the scope of fraud between the local bank representative and generally poor clients in these areas. The article describes these irregularities, which in the end may be facilitation in their reduction or elimination.

Keywords

• rural areas
• Indonesia
• bank agent
• irregularities in service