SAP ROLLOUT IMPLEMENTATION INSIDE PRODUCTION AND DISTRIBUTION COMPANY. CLIENT SATISFACTION SURVEY. A CASE STUDY

Abstract

ERP (Enterprise Resource Planning) systems are currently, the most widely used information systems, that help to define and integrate existing functionalities in a large company. ERP implementation required, over time, the development of complex projects (infrastructure, software, peripheral equipment change) that required the best organization, time, money and resources as capable as possible to cope with such change. Throughout the implementation of the implementation project, several studies have to be reported to the management, so as to make a clear account of the evolution and the degree of satisfaction of the different types of participants on the project along the its evolution. The author wishes to make an account of the answers he has gathered during the study, from those who participated in the implementation of the project, from the client. The company that has implemented SAP will be the subject of another study. The author's wish was to see, on project phases, what degree of satisfaction the client had, depending on the degree of understanding of the project, as well as its complexity, as well as the way of collaboration with the supplier.

Keywords

• Organizational support
• ERP - Enterprise Resource Planning
• Techology acceptance model
• Production
• Rollout
• SAP
• Implementation