Patient Satisfaction from Pre and Postoperative Nursing Care in Hospitals Affiliated to Babol University of Medical Sciences

Abstract

Background and Objectives: Patient satisfaction is an important concept and priority in health system. The aim of this study was to assess patientschr('39') satisfaction from nursing care in hospitals of Iran University of Medical Sciences. Materials and Methods: In this cross-sectional study, 450 patients who had undergone surgery during six months were selected to the study. Data were collected using a self-structured questionnaire. Patientschr('39') satisfaction was measured in a 5-point Likert scale. Results: The overall satisfaction of patients pre- and post operation was at an optimum level of 83.6% and 89.1%, respectively. The mean overall satisfaction with nursing care was not statistically significant before and after the surgery. Patientschr('39') satisfaction after the surgery was significantly related to the education, gender and residential area (p<0.05). Conclusion: Most patients were satisfied with the nursing care before and after the surgery. Patient satisfaction should be measured at the time of discharge as an evaluation index.

Keywords

• patient satisfaction
• preoperative care
• post operative care
• nursing service
• iran