OPTIMISING PROCESSES OF IT ORGANISATION THROUGH SOFTWARE PRODUCTS’ CONFIGURATION MANAGEMENT

Abstract

The present paper is focused on the efficiency of processes within IT firmswhich design software products, by finding optimum management solutionsfor these types of activities. In order to achieve this, we focus on softwareproducts configuration management, with specific objectives in documentingand ensuring visibility to the product’s configuration and of the stage ofachieving its physical and functional characteristics. Through configurationmanagement, technical and administrative rules are established and appliedfor designing, developing, producing and supporting the elements of theproduct’s configuration, in each stage of its lifecycle. The conclusions of thisresearch are focused on evaluating economic effects obtained byimplementing the quality management system, according to the ISO9001:2000 quality standard, while developing software products, at the levelof IT firm.

Keywords

• configuration management
• quality management
• product