THE ROLE OF EMOTIONAL INTELLIGENCE IN HOSPITAL ADMINISTRATION: A CASE STUDY FROM PAKISTAN

Abstract

Probably, the healthcare industry has relatively greater occupational hazards, as individuals are faced with injuries, traumas, and life-death situations. Emotional intelligence (EI) is expected to make a significant difference between successful and un-successful health care employees. Therefore, this study was aimed to investigate the supposition that whether EI has any significant contribution to the performance of employees in the health care industry or not? For this purpose, a random sample of 265 individuals was selected from hospitals situated in Rawalpindi and Islamabad. EI inventory was used to assess individual’s emotional intelligence, while a performance questionnaire was used to measure performance of the individuals. Results after the regression analysis indicated that all five subscales of emotional intelligence i.e. interpersonal, intrapersonal, adaptability, stress management and general moods had significant contributions in predicting the performance of healthcare employees. It was therefore recommended that the healthcare organizations should undergo activity-based trainings more frequently in order to enhance the existing EI of their employees.

Keywords

• Emotional intelligence
• Relationship management
• Health care industry