The Status of Employees’ Motivation & Knowledge Sharing Before and After Implementation of Knowledge Management

Abstract

Knowledge management (KM) makes noticeable changes in different levels of new organizations. Human components related to knowledge sharing and workers motivation are two important components in successful implementation of knowledge management systems. The aim of this study is to determine the situation of knowledge sharing and workers motivation, before and after of implementing knowledge management system and to present a framework for companies active in chilling industry. In this study, we extracted and examined 9 components consist of social interactions, culture, subjective norms, social media, efficient knowledge, helping enjoyment, trust, feedback, and perceiving the usefulness of social media. Also, a framework was presented for knowledge sharing and workers motivation and according to this framework the situation of these two components was indicated before and after implementation of knowledge management system in 2 companies active in chilling industry. As a result, this framework can indicate the situation of knowledge sharing and employees’ motivation before and after implementation of knowledge management in an organization and can help private organizations to improve their current situation. The results showed that employee motivation and knowledge sharing after implementation of KM in comparison with the previous one has a significant difference and improved. With the help of this framework, the chilling industry can examine the impacts of KM implementation on employees’ motivation and knowledge sharing.

Keywords

• employees' motivation
• knowledge sharing
• knowledge management
• subjective norms
• social media