THE INFLUENCE OF E-QUALITY, INCIDENT AND QUALITY MANAGEMENT ON THE TRAINING STIMULATION OF GOVERNMENT EMPLOYEES IN INDONESIA: MODERATING ROLE OF QUALITY INFORMATION SYSTEM

Abstract

The ongoing study objective is to examine the role of e-quality along with incident management and quality management on the training stimulation of government employees in Indonesia. The investigation of the moderating role of quality information system among the links of e-quality, incident management, quality management and training stimulation of government employees are also included in the objectives of the study. The quantitative method has been executed by the study through which data has been collected by using questionnaires and analyzed by using smart-PLS. The results reported that e-quality, incident management and quality management have a positive association with training stimulation of government employees. The findings also reported that quality information system has positively moderated among the links of quality management and training stimulation of government employees while negatively moderated among the links of e-quality and training simulation. These findings are guided to the regulators along with government employee trainers that they should focus on the quality management of the e-learning system of the employees that enhance not only the training stimulation but also improve the firm performance.

Keywords

• e-quality
• incident management
• quality management
• training stimulation
• quality information system