A Framework for Evaluating Online Degree Programs Through Student Satisfaction

Abstract

Student satisfaction is a key indicator in evaluating any degree program's performance. In light of the vast difference between online and traditional degree programs, the factors that affect student satisfaction may vary across different courses. Based on the previous literature, this study explores the factors that may affect student satisfaction with online degree programs. A structured framework is proposed for evaluating online degree programs, including six big categories of factors and three outcome variables related to student satisfaction. Data were collected from an online degree program in a large public university to assess the underlying relationships and identify the key factors affecting student satisfaction. In addition, students’ self-regulated learning behavior was identified as the primary factor leading to the significant difference among the three outcome variables. The implications to school administrators and accreditation bodies were also addressed.