Internet (Information/Skill) Literacy in Iran

Abstract

This study examines the associations of internet information literacy with two variables: (1) the ability to work with technical aspects of the internet (internet skill), and (2) attitudes about the need for qualitative necessities in the development of e-services. A hierarchical regressions software analyzes data from a national sample of 2134 internet users. In this paper, internet literacy is considered as a literacy which has two-dimensional aspects including information literacy and skill literacy. In an articulation as this, many of the capabilities associated with the internet such as technical, critical, analytical, and structural factors are studied. In addition, abilities that lead users to make distinctions between useful, safe and healthy data and fake, hateful and unhealthy data are taken into account. The analysis shows that the internet information literacy is positively related to internet skills. It is also shown that more internet information literacy leads to more demands for e-services’ qualitative necessities (in the eight indicators of cheapness, availability, usability, quickness, security, integrity, reliability, and transparency). Furthermore, some sociodemographic characteristics (i.e. age, gender, education, income, and place of residence) are explicitly associated with internet skills. Strategy suggestions are concluded for policy making in the respective fields.

Keywords

• e-service
• internet information literacy
• internet skill