Presenting Knowledge Management Implementation Model with Fuzzy Approach in Information Technology Industry

Abstract

With the progress of modern sciences and more competitive becoming environment in the technology era, knowledge management is being counted as one of the most important stable competitive advantages of technology oriented organizations. This matter is of higher importance in high technology organizations, especially those active in information technology field due to their unique identity. This way, knowledge management has been already shifted to one of the most important priorities of such organizations that in case of not identifying, applying, recording and creating that knowledge, the organization is inevitable to pay fortunesto revive the knowledge gone. The purpose of this research is presenting a comprehensive knowledge management implementation model in information technology industry. Therefore, the measures of the suggested research’s model were identified by studying identical researches and projects done in knowledge management and information technology sector and also through consultation with the experts. This way, a questionnaire was designed in two parts and distributed among experts in the understudied organizations. The research’s data were analyzed through T Test and Binomial Test through fuzzy approach due to the constraints presented by the Lickert scale. The research findings demonstrate that the stages of knowledge management implementation model in information technology sector include knowledge evaluation, knowledge leverage, knowledge planning, knowledge culture, knowledge strategies, knowledge management processes, suitable knowledge infrastructures, knowledge organization and knowledge presentation. There also exist actions in each stage that effect successful implementation of the mentioned stages.

Keywords

• Fuzzy approach
• information technology
• knowledge management implementation model
• knowledge management.