The Roles of Transformational Leadership, Communication Competence and Communication Satisfaction on Employees’ Job Satisfaction

Abstract

This article explores how the perceptions of airport security employees’ transformational leadership and communication practices are associated with their communication and job satisfaction. Specifically, the study investigates the effects of transformational leadership and communication competence on job satisfaction by considering the mediating role of communication satisfaction. A cross-sectional survey using a self-administered questionnaire was conducted among employees of a private security company in Turkey. The results of the study show that employee perceptions of transformational leadership influence their perceptions of communication and job satisfaction. Moreover, employee communication satisfaction mediated the relationship between employee perceptions of transformational leadership, communication competence and their job satisfaction level. Implications for research and practice are also discussed.

Keywords

• Leadership
• transformational leadership
• communication competence
• communication satisfaction
• job satisfaction