Provide management dashboard design framework, application of QFD in intelligent business systems

Abstract

Dashboards are an important tool for monitoring the performance of the organization and the decisions of managers, so their proper design in an integrated and orderly manner, taking into account the needs of customers and users and in accordance with organizational goals, is essential. The purpose of this study is to provide a framework for designing management dashboards with QFD approach. For this purpose, after in-depth study in literature review, a conceptual research model was proposed, then using a mixed exploratory research Approach, management dashboard design framework, was presented. The statistical population of the qualitative section included 40 articles out of 452 articles related to the period 2005 to 2020 and related to dashboard topics and its design, which was done by Meta-Synthesizing method. Also, in quantitative part of the research, in order to validate the proposed framework and screen the indicators, fuzzy Delphi technique was used. The statistical population at this stage was 18 managers in different fields and 12 IT specialists and thus the framework. The design of management dashboards consisted of 4 dimensions, 11 components and 102 final indicators.

Keywords

• management dashboards
• business intelligence
• meta-synthesizing
• qfd
• fuzzy delphi