PSYCHOLOGICAL ASPECTS OF THE RECRUITMENT OF ADMINISTRATIVE PERSONNEL AND SERVICES IN A REGIONAL AIRPORT

Abstract

The proper preparation of personnel of civil airports is justified in terms of safety and security of flight operations, airport capacity, which in turn affects the timeliness of air traffic. For airports, which have been created from scratch, in a social environment in which there are no aviation traditions, with the formal tightening of qualification rules for airport services personnel by the EASA, the selection of candidates for training, the formation of service teams, their training and cohesion constitutes a real challenge. At the discretion of airport management, the definition of minimum requirements with regard to competence, ways of training, gaining and developing professional competence, determining remit (important in terms of insurance) and specification of the manner of storing data about the competence and remit, also their resumption, extension, suspension, cancellation as well as time and duration of the refreshment. This practice, being an attribute of airport management, is commonly defined as "Under supervision of Airport Authority". For each airport function, individual training programmers are juxtaposed, using the themes listed for the first stage, second stage and for the practical course. The phase of continuous improvement focuses on the selected functions in the organisational structure of the airport. One of the elements determining the safety and efficiency of the operation of an airport is the proper selection of candidates for work, including the personalprofessional profile. Psychological studies, using available research tools, are used for this purpose. This article includes the results of studies conducted among work candidates in a newly created airport, in accordance with the following criteria: temperament, sense of control placement, coping with stress, intelligence and mental health abilities, attention, resilience, social competences, emotional intelligence. The study findings would be helpful in the management of the selection of employees and developing individual training programmes, preparing for work in specific positions at the airport.

Keywords

• staff training
• regional airport
• managing
• new airport