The Role of Knowledge Management Processes in Achieving the Insurance Companies Purposes in Isfahan

Abstract

In economy, knowledge is the most important producer and organization which is referred to as the most important competitive advantage. Also, organizational effectiveness is considered as the achievement of organizational goal. The aim of this study was to determine the effect of knowledge management and its processes on organizational effectiveness. The statistical population of the study was the managers of all branches of Isfahan Insurance Companies which were selected through the sampling with 72 individuals. Two questionnaires with Likert scale were used to collect data and Path analysis was used to analyze the data. The results indicated that there is a positive and significant relationship between knowledge management and organizational effectiveness. Moreover, the results showed %857 of organizational effectiveness variance is related to knowledge management processes. The statistical results confirm the effect of all aspects of knowledge management on organizational effectiveness except knowledge application. Based on the research findings, designing a knowledge structure in insurance companies in Isfahan will be effective in improving the effectiveness of these companies.

Keywords

• organizational effectiveness
• insurance companies
• knowledge management processes
• knowledge management