An Empirical Study of the Quality Governance Level of China’s Civil Aircraft Industry

Abstract

The quality governance level of an industry is a multi-index evaluation problem that must consider multiple dimensions and factors. This study is the first to construct a comprehensive quality governance evaluation model for the civil aircraft industry of China (CAIC). The index system for the quality governance evaluation of CAIC was established using a literature review, enterprise investigation, expert interviews, and questionnaire surveys. An Analytic Hierarchy Process (AHP) was employed to determine index weights. Based on the evaluation model, data from 53 aviation manufacturing enterprises were collected, and the quality governance level of the CAIC was empirically evaluated; thus, quantitative and qualitative evaluation results were obtained. This empirical study shows that the quality governance of the CAIC is currently at a “medium to low” level. Furthermore, critical factors and bottleneck indices restricting the quality governance level of the CAIC were identified.

Keywords

• quality governance
• civil aircraft industry
• multi-index evaluation
• evaluation index system
• Chinese manufacturing industry