Benchmarking User Perceived Impact for Web Portal Success Evaluation

Abstract

We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.

Keywords

• Portal success evaluation
• user perceived impact
• benchmarking
• MCDA