Digital reference service management systems in libraries

Abstract

A study on digital reference service management software in libraries. The study begins with a methodological introduction that addresses the objectives of the research, its terminology, and previous studies. Then, it deals with a brief introduction about the digital reference service, and then talks about reference service software and its categories, dividing them in terms of methods of availability and in terms of systems integration. The study also discusses the specifications that must be met in reference service management systems. Finally, the study reviews three of the most famous international systems for digital reference service management, which are: QuestionPoint, RefTracker, LibAnswers.