Digital technologies for promoting the inclusion of workers with disabilities: A brief investigation

Abstract

This paper investigates the role and function of digital technologies within firms, widely believed to make them much more sustainable and promote the social inclusion of people with disability (PWD) at the workplace, especially those with cognitive disability or autism spectrum disorder (ASD). In the last thirty years, and more recently due to the COVID-19 pandemic, technological change related to digital transformation, hence the adoption and diffusion of digital technologies, has impacted every field and sector in private and professional life, both positively and negatively. Undoubtedly, our ways of working and quality of life have been improved by digital technologies which are able to overcome geographical, physical, and social barriers. Yet there are negative effects in some domains and for certain categories of people, like those with disabilities or special needs. Within the well-known phenomenon of digital divide, people may be totally excluded due to their limited digital skills or lack of access to technological tools. After a brief review of the literature on the topic, adopting a multiple case study method, we investigate several firms operating in different economic sectors in one specific country, namely Italy, where there is a significant presence of PWD, mostly with ASD, who face challenges in being recruited and working within organizations. Our qualitative research, investigating the role and function of digital technologies in supporting and promoting the inclusion of PWD at workplace, provides some stimulating insights for future studies.